Delivery & Return Policy
Because we care about your experience from our door to yours.
Order Confirmation
Once you place your order, you’ll receive an email confirming your purchase.
Processing
Once you place your order, you’ll receive an email confirming your purchase.
Shipping
Your package is shipped via trusted carriers. A tracking number will be sent to your email once it’s on the way.
Delivery
Most orders within Canada arrive in 3–7 business days. Delivery times may vary based on your location.
Enjoy!
Unbox your items and enjoy a little piece of home, delivered with care.
Delivery
We aim to process and ship all orders within 1–3 business days. Once dispatched, delivery times may vary depending on your location, but most orders within Canada arrive within 3–7 business days. You’ll receive a tracking number via email as soon as your order is on its way.
Returns
Your satisfaction matters to us. If you’re not happy with your purchase, you may return unused items in their original condition within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exclusions
Due to hygiene reasons, certain items (such as clothes or food products) may not be eligible for return. Please contact us if you're unsure about a specific item.
Need Help?
For any questions or to start a return, feel free to reach out to our support team!
Frequently Asked Questions (FAQ)
We currently ship across Canada. International shipping may be available soon!
Orders are typically processed in 1–3 business days and delivered within 3–7 business days, depending on your location.
Yes! Once your order is shipped, you’ll receive a tracking number via email.
You can return unused items in their original condition within 14 days of delivery. Please note that return shipping is the customer’s responsibility unless the item is defective.
Yes — we source our products from trusted suppliers to ensure they reflect the quality and spirit of authentic Arabian culture.
If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible!
Yes! Gift wrapping is available at checkout for select items.
You can reach us anytime via email or through our contact form.
We take a little break on public holidays, so orders placed then will be packed and shipped the next business day. Thanks for your patience!
